Inherited genetic abnormalities that block the flow of CSF.The number of people who develop hydrocephalus or who are currently living with it is difficult to establish because the condition occurs in children and adults and can develop later in life. Some estimates report one to two of every 1,000 babies are born with hydrocephalus.īabies may be born with hydrocephalus or develop the condition shortly after delivery. In these cases, hydrocephalus may be caused by: Loss of bladder control and/or frequent urination.However, it may be possible to use our API to pull that information into the email notification itself. While I certainly can't argue about whether it is intentional or not, it is not usually a good practice, as it may lead to a couple of security problems down the road (without extra configuration, if you add extra fields to the Comment model they will show up in that representation whether you want it or not).Īt the moment, there's no placeholder that would pull in the ticket details of the linked problem ticket. That would definitely solve my problem at least.Īnother thing that would be immensely useful would be being able to list the ticket's custom fields without prior knowledge about what fields exist, similar to calling the `/api/v2/tickets` endpoint.Īs for the weirdness in the `ments`: that looks like the standard output from printing a Ruby on Rails model (or using the inspect method). The `created_at_with_timestamp` placeholder exists for the ticket, so it's just a matter of porting it to the comment model as well. I've been struggling with the same problems as Arne: the `created_at_with_time` field's usefulness would be greatly improved if the field had at least second level precision, instead of minute. ticket.status & ticket.priority return a translated and capitalized version, which is also not ideal But when I loop over the comments I'm unable to get those properties:
Oddly enough when I print 'ments', I get a strangely formatted string of all the comments where via_id property is present & time_created DOES contain a timestamp with 'seconds' accuracy. There doenst seem to be way to get the 'via' or 'via_id' property from a comment. "comment.created_at_with_time" doesnt contain 'seconds' accuracy.
I found serveral other problems with the placeholders unfortunatly. Thanks for looking, I found another solution so I wont need that after al. Rich text objects allow inclusion of attachments only if Include attachments in email is enabled. Rich text comment placeholders allow you to use rich text in your customized template (as with the formatted object placeholders) without being restricted to the predefined formatting rules, so you can have more control over the look and feel of your notifications.The ticket comments will include dates, author, the author’s avatar, and the like. For example, returns a chunk of rendered HTML. Property/placeholder format for the value of a custom user fields (except drop-down fields). See Adding tags to users and organizations. If you're not an Enterprise account, using this placeholder returns 'Agent' for all agent users and 'End user' for all end users.įor more information about custom agent roles, see Creating custom agent roles and assigning agents. If you've created custom agent roles, those role names are returned. Creating and managing placeholders for Answer Bot.Understanding placeholder suppression rules.
When you specify placeholders, remember they are case sensitive.
This article categorizes the placeholders by the data they display. For more information, see Understanding placeholder suppression rules. These rules protect you because they prevent spammers from using your account to distribute spam messages. These rules may sometimes make it seem like placeholders in triggers failed to work, but this isn’t a mistake. Inborn system rules are rules that you cannot change, modify, or override, which dictate the default behavior of Support. Support includes inborn system rules that suppress placeholders in triggers in certain situations. This automatic translation cannot be disabled. Note: If you're supporting mutiple languages, be aware that placeholder values will match the language of the requester on the ticket, in most instances.
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